Frequently asked questions

Can we shop for your jewelry other than online?


Yes. You can find our jewelry at Kahului Ben Franklin located in the Queen Ka'ahumanu Center on Maui. Just ask any associate to direct you to locker 3-5. We also update our Instagram with any events that we will be attending. Follow us @so.ui.designs




Can i customize a piece?


Of course you can! Send us an email souidesigns@yahoo.com or DM us on Instagram




Shipping?


Packages will be shipped in 3 to 7 business days after payment is complete. Please make sure your address is correct. We do provide shipping confirmation numbers with every order. - Domestic orders are shipped First Class via US Postal Service. - International orders are sent First Class via US Postal Service. Please note that certain countries may require additional shipping charges. We are not responsible for packages that are lost or stolen during transit. Once the package has left our shop and received by USPS we are not liable for lost or stolen packages. Please contact the USPS customer support helpline.
Call 1-800-ASK-USPS® (800-275-8777)
M-F - 8:00 am - 8:30 pm ET
Sat - 8:00 am - 6:00 pm ET
Sun/Holidays - Closed




Refunds or exchanges?


No refunds or exchanges at this time.